60-Day Money-Back Guarantee & Refund Policy

1. Our 100% Risk-Free 60-Day Pledge

At Yu Sleep USA (operating as "Yu Sleep Labs", "Yu Sleep", "we", "us", or "our"), our mission is centered around restoring restorative circadian harmony and natural nighttime recovery for adults nationwide. Because every person's neurochemical biology, metabolic rate, and stress baseline are distinct, we believe that evaluating our botanical liquid formulation requires an authentic, pressure-free trial period.

For this reason, every qualifying purchase executed through our verified portal at https://en-yusleep.org/ is protected by an ironclad, unconditional 60-Day 100% Money-Back Guarantee. We make the refund process transparent, equitable, and completely free from confusing fine print or deceptive restocking penalties.

2. Qualifying Eligibility & Timeline Calculation

To provide consistent fairness to our logistics network and all consumers, eligibility under our 60-Day Money-Back Guarantee is determined through standardized carrier verification rules:

• Starting Marker: The 60-day evaluation window commences on the exact calendar day that the logistical freight courier (e.g., USPS, FedEx, UPS, or regional postal carriers) scans the parcel as "Delivered" at your designated shipping destination.
• Concluding Marker: To remain eligible, your formal written request for a Return Merchandise Authorization (RMA) number must be received by our customer care department via email at support@en-yusleep.org on or before 11:59 PM EST on the sixtieth (60th) calendar day following delivery.
• Authorized Channels: This policy applies exclusively to orders transacted directly through our official website (https://en-yusleep.org/). Bottles purchased through unauthorized secondary platforms, auction portals, or gray-market resellers do not qualify for our manufacturer guarantee.

Requests initiated after the expiration of the 60-day milestone are ineligible for refund consideration, though our wellness support team remains available to address usage patterns and general questions.

3. Container Conditions (Empty vs. Sealed)

Unlike retailers who require products to remain completely pristine and unopened, Yu Sleep wants you to actually use the product for its intended circadian benefits. We understand that evaluating a sleep supplement requires consistent nightly droppers over multiple weeks:

• Used & Empty Bottles: You are fully entitled to return consumed or empty bottles! If you purchased a 1-Month supply and completed the entire bottle, or opened multiple bottles across a 3-Month or 6-Month bundle, you may still return the empty glass amber containers for a full refund.
• Unused & Sealed Bottles: Any remaining unopened bottles included in your original multi-pack shipment must also be returned inside the return parcel in good physical condition.
• Physical Container Requirement: In order to maintain inventory accountability, safeguard against fraudulent claims, and adhere to cGMP recycling practices, all physical containers originally dispatched to you must be returned to our warehouse. We cannot issue refunds for empty promises without the return of the corresponding physical containers.

4. Step-by-Step Return Merchandise Authorization (RMA)

To ensure your return parcel is recognized immediately upon arrival at our distribution docks and does not become misplaced among regular inventory intake, our logistics center mandates an authorized RMA tracking protocol.

Please execute the following straightforward four-step workflow:

Detailed Procedural Instructions

1. Submit Written Notice: Transmit an email to support@en-yusleep.org with the subject line "Refund Request – [Your Full Order Number]". Include your primary customer name, billing address, and approximate purchase date. Providing feedback on your sleep experience is warmly appreciated though never legally mandatory.
2. Obtain RMA Code: Within 24 business hours, our customer support coordinators will issue an official 9-digit alphanumeric RMA code and provide the precise returns depot facility address.
3. Package Securely: Place all original bottles (empty, partially consumed, or full) into a sturdy cardboard carton or padded protective mailer. Clearly write your RMA code on the exterior shipping label in bold marker (e.g., "RMA #YU-98421").
4. Surrender to Trackable Carrier: Ship the parcel using an insured, trackable shipping courier (USPS, FedEx, or UPS). We strongly advise obtaining a postal receipt and retaining the carrier tracking number until credit confirmation is completed.

5. Return Shipping, Tracking & Loss Allocation

To keep the everyday price of Yu Sleep as accessible as possible across America, the financial allocation of logistical costs is structured as follows:

• Return Postage: The customer bears responsibility for the postal freight fees incurred when dispatching the return package from their local post office or courier center to our distribution hub. We do not provide pre-paid return shipping labels for elective money-back returns.
• Mandatory Delivery Tracking: Because courier handling mishaps, residential misroutings, and weather delays occasionally occur, you must choose a courier service providing certified electronic tracking. Yu Sleep cannot issue refunds for parcels that are lost in transit by third-party delivery couriers and never physically arrive at our loading dock.
• No Restocking Fees: Unlike competitors who assess hidden administrative, sanitization, or restocking penalties of 15% to 25%, Yu Sleep charges zero ($0.00) restocking fees. You receive the entire product value back.

6. Warehouse Intake, Inspection & Credit Timelines

Once your return package arrives at our distribution center, our automated intake team processes the parcels with utmost priority:

• Intake Verification: Packages are logged, scanned for the accompanying RMA identifier, and reviewed to confirm the presence of the required container count within two (2) business days of physical dock receipt.
• Refund Issuance: Once verified, our accounting systems submit an electronic credit instruction directly to our PCI-DSS Level 1 merchant gateway within three (3) business days.
• Banking Settlement: Funds will appear on your original credit card, debit card, or banking statement within five (5) to seven (7) banking business days, subject to your individual financial institution’s clearing cycle. We cannot issue refunds to alternate credit cards or in the form of unverified cash transfers.
• Original Expedited Freight Fees: Please note that if you elected premium expedited overnight or priority courier handling at checkout, those third-party logistical fees were surrendered directly to the carrier at dispatch and are non-refundable. Standard free shipping promotions carry zero deductions.

7. Damaged, Defective, or Leaking Deliveries

We hold our packaging standards to the highest clinical thresholds; however, severe courier handling or extreme transit conditions can occasionally cause container compromise.

If your package arrives with broken glass, damaged dropper bulbs, or visible fluid leakage:

• Please alert our support desk at support@en-yusleep.org within forty-eight (48) hours of delivery.
• Include clear photographs showing the compromised package, shipping label, and damaged dropper bottle.
• Upon photographic verification, our warehouse will immediately dispatch a complimentary brand-new replacement bottle via Priority Mail at zero cost to you. You will not be required to ship shattered glass back through the postal network.

8. Refused Deliveries & Undeliverable Addresses

Occasionally, parcels are returned to our warehousing facility marked "Refused", "Return to Sender", or "Undeliverable as Addressed" due to customer input discrepancies or carrier access limitations.

• Refusal vs. RMA Returns: Simply refusing a delivery at your doorstep without contacting support does not constitute a valid RMA return. Refused shipments often take several weeks to navigate reverse logistics channels and may incur postal penalty fees assessed by the carrier.
• Address Accuracy: Customers must ensure the delivery destination provided during checkout is accurate, complete, and capable of receiving courier parcels safely. Re-shipment fees may apply if an inaccurate street address or missing apartment unit number results in carrier failure.

9. Subscription Orders vs. Multi-Bottle Bundles

To provide transparency regarding varying order structures:

• Single-Order Multi-Packs (3 & 6 Bottles): Bundled multi-packs represent a single collective transaction. The 60-day guarantee applies across the entirety of the bundle. You may open and test the formula and still return the entire complement of containers for a full package refund.
• Promotional Bonus Material: Complimentary educational eBooks, sleep hygiene digital downloads, or promotional discount coupons gifted alongside your purchase do not need to be returned and remain yours to enjoy permanently.
• Fair Use & Anti-Abuse Integrity: Our 60-Day Guarantee is designed for genuine, fair consumer evaluation. We monitor transaction velocity, household addresses, and payment profiles to prevent repetitive ordering and recurring return abuse by the same household. We reserve the right to decline secondary refund requests where excessive bad-faith abuse is identified.

10. Chargebacks, Anti-Fraud & Support Contact

We pride ourselves on delivering responsive, courteous, and prompt customer assistance. If you ever feel unsatisfied with your sleep results or experience confusion regarding your order, please contact us directly before calling your credit card issuing bank to initiate a payment chargeback.

Filing an unnotified financial chargeback often freezes transaction processing for 60 to 90 days while banking arbitrations occur, whereas our support desk routinely executes approved refunds in just 5 to 7 business days. We are here to help you quickly, pleasantly, and respectfully.