Terms and Conditions | Yu Sleep Official Website

1. Acceptance of Agreement

These Terms and Conditions of Use (collectively referred to as the "Agreement" or "Terms") constitute a legally enforceable contract entered into by and between you, whether personally or on behalf of an entity ("User", "you", or "your"), and Yu Sleep USA (operating as "Yu Sleep Labs", "Yu Sleep", "we", "us", or "our"), governing your access to and use of our official website located at https://en-yusleep.org/ (the "Site"), as well as any subdomains, promotional media, checkout channels, and related digital assets.

By opening, browsing, navigating, interacting with, submitting data to, or purchasing merchandise via this Site, you confirm that you have read, understood, and agree to be unreservedly bound by every provision of this Agreement.

CRITICAL LEGAL NOTICE: IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING THE SITE, AND YOU MUST DISCONTINUE ALL USE AND DEPART IMMEDIATELY.

2. User Eligibility & Age Restrictions

The Site and the wellness products featured herein are strictly intended for legal adults. You must be at least eighteen (18) years of age, or the age of legal majority in your country, state, or province of residence, to create an account, purchase products, or transmit personal details to us.

By submitting an order on this Site, you warrant that:

You possess full legal authority and mental capacity to enter into this binding Agreement;
You are purchasing products for personal, domestic consumer use rather than commercial resale or unauthorized redistribution;
All payment and identifying credentials furnished during checkout belong directly to you or you hold explicit cardholder authorization; and
Your use of this Site and delivery of goods does not violate any municipal, state, federal, or international statute.

3. Health & Dietary Supplement Disclaimers

Yu Sleep is an over-the-counter dietary supplement formulated with natural botanical extracts, vitamins, and minerals (including Tart Cherry, 5-HTP, Vitamin B2/B6, Magnesium Glycinate, Apigenin, Lemon Balm, L-Theanine, GABA, and Melatonin) intended to promote natural circadian harmony and restful sleep cycles.

                Mandatory Food and Drug Administration (FDA) Statement: The claims and statements made on this Site regarding Yu Sleep have NOT been evaluated or approved by the United States Food and Drug Administration. This supplement is NOT intended to diagnose, treat, cure, or prevent any illness, physical disorder, or chronic medical disease.
              

The educational, editorial, and informational text provided throughout this Site is presented solely for general consumer awareness and shall not be construed as professional medical counsel, diagnosis, or treatment plans. You should never delay seeking qualified medical advice or disregard the recommendations of your licensed physician based on anything read on this Site.

Always consult your primary healthcare practitioner prior to beginning any new dietary regimen or taking Yu Sleep, particularly if you are pregnant, nursing, taking prescription pharmaceuticals (such as MAO inhibitors, sedatives, or blood pressure medications), or currently under active clinical care. Discontinue use immediately and consult emergency medical personnel if unexpected adverse reactions occur.

4. Orders, Pricing & Payment Integrity

All product orders submitted through https://en-yusleep.org/ are subject to stock availability, internal fraud screening verification, and formal seller acceptance. We reserve the absolute right to limit sales quantities, reject orders, or cancel transactions at our sole discretion without incurring legal liability.

A. Pricing and Typographical Corrections

Prices for Yu Sleep packages (e.g., 1-Month, 3-Month, and 6-Month supplies) are presented in United States Dollars (USD). We strive for pristine accuracy across our platform; nevertheless, unintentional typographical errors, pricing discrepancies, or inventory inaccuracies may occasionally happen. We reserve the right to revoke any stated pricing offer and promptly rectify errors, even after a sales confirmation or charge has processed. If your credit card was charged prior to a cancellation, an immediate full refund will be issued.

B. Payment Processing & Cardholder Authorization

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) processed through encrypted, PCI-DSS Level 1 certified transaction bridges. By tendering an order, you certify that you are the lawful cardholder and authorize our merchant account to debit the final purchase balance, including any applicable shipping, handling, and state or municipal sales taxes calculated at checkout.

5. Shipping, Title & Risk of Loss

Orders are processed and dispatched from our certified cGMP warehousing facilities in the United States. While we endeavor to ship packages within 24 to 48 business hours following order verification, transit timelines provided at checkout are reasonable estimates rather than strict performance guarantees.

Carriers & Tracking: Shipments are fulfilled via third-party logistical couriers, including the United States Postal Service (USPS), FedEx, and UPS. Automated digital tracking numbers are transmitted via email upon package dispatch.
Title and Risk Transfer: All product shipments represent contracts for carriage. Consequently, title of ownership and legal risk of loss for all purchased goods transfer entirely to you once the package is surrendered to the freight carrier at our shipping dock.
Delivery Addresses: You bear sole responsibility for supplying an accurate, complete, and safe residential or commercial delivery address. We are not liable for delayed, intercepted, or misdelivered shipments resulting from incorrect destination credentials supplied by the purchaser.

6. 60-Day Money-Back Guarantee & Refund Policy

We stand with complete confidence behind the quality, purity, and formulation of Yu Sleep. Every direct bottle purchase made through our official portal is supported by our 100% Risk-Free 60-Day Money-Back Guarantee.

                How the 60-Day Guarantee Operates: You have sixty (60) calendar days from the original recorded date of shipment delivery to evaluate Yu Sleep. If you are dissatisfied with your sleep transformation for any reason, you may request a prompt refund of the purchased product cost.
              

To qualify for and complete a refund under our 60-day policy, you must rigorously observe the following mandatory protocol:

Initiate Contact: Email our customer support desk at support@en-yusleep.org within sixty (60) days of your delivery date with your primary order confirmation number, full name, and request for a Return Merchandise Authorization (RMA) code.
Secure RMA Approval: Our support staff will provide your official RMA identifier alongside the exact authorized return warehouse address. Packages sent without a visible RMA code may experience processing rejection.
Return Physical Containers: You must ship back all purchased bottles—whether empty, partially consumed, or fully sealed—to our designated returns depot. Return postage and freight tracking are the sole responsibility of the consumer.
Inspection & Credit: Upon physical receipt and warehouse verification of your return shipment, we will issue a full refund back to your original payment method within five (5) to seven (7) business days. Note that original expedited shipping fees (if any) are non-refundable.

7. Intellectual Property & Proprietary Rights

Unless explicitly noted otherwise, the Site, its layout, domain architecture, source code, graphic assets, bottle designs, product images, text copy, logos, trademarks, brand slogans, and audio-visual displays (the "Content") are owned, licensed, or controlled by Yu Sleep USA and are fully protected under United States and international copyright, trademark, trade dress, and patent laws.

"Yu Sleep", the proprietary droplet motif, and all related brand graphics are trademarks of Yu Sleep USA. No right, title, or interest in or to any Content is transferred to you. You are granted a limited, revocable, non-exclusive, non-transferable license to access the Site solely for your personal, non-commercial shopping needs. You must not copy, reproduce, harvest, mirror, scrape, republish, broadcast, sell, or exploit any portion of our Site without express prior written permission from our executive counsel.

8. Prohibited Conduct & Site Misuse

You agree to utilize https://en-yusleep.org/ exclusively for legitimate, lawful purposes. You covenant that you will not participate in, facilitate, or encourage any of the following unauthorized activities:

Deploying automated robots, spiders, scripts, scrapers, or crawlers to access, index, extract, or monitor any portion of the Site;
Attempting to bypass, disable, circumvent, or disrupt cybersecurity controls, perimeter firewalls, or payment authentication safeguards;
Introducing hostile malicious code, trojans, logic bombs, ransomware, or distributed denial-of-service (DDoS) flood attacks;
Transmitting fraudulent transaction data, stolen credit card instruments, or bogus identity credentials;
Using our customer support channels to distribute defamatory, harassing, obscene, threatening, or unlawful communications; and
Reverse engineering, decompiling, or disassembling any source scripts, algorithms, or infrastructure powering our digital shop.

Violations of platform security may result in immediate civil litigation, termination of store privileges, and referral to law enforcement agencies for criminal prosecution.

9. User Testimonials & Submissions

We welcome customer reviews, feedback, product reactions, and testimonials regarding experiences with Yu Sleep. By posting, emailing, or uploading reviews, photos, or remarks to our Site or social channels (a "Submission"), you grant us an irrevocable, perpetual, worldwide, royalty-free, fully paid-up license to reproduce, edit, adapt, publish, translate, and showcase your Submission across promotional media, digital advertising, and print literature.

Individual Results Disclaimer: Consumer reviews and quotes displayed on this Site reflect individual real-life experiences of specific consumers who used Yu Sleep. Results are subjective and do not constitute a guarantee that every consumer will achieve identical outcomes. Sleep patterns, metabolic rates, circadian responses, and underlying health factors differ across human bodies.

10. Third-Party Websites & Affiliate Links

Our Site may contain links, references, or hyperlinked gateways to third-party digital properties, payment gateways, or informative resources not owned or monitored by Yu Sleep USA. We possess no control over, and assume zero responsibility for, the content, security measures, privacy regimes, or business practices of any independent third-party website. Your interactions with third parties are conducted strictly at your own legal risk.

11. Disclaimers of Warranties ("As Is" Basis)

EXCEPT AS EXPLICITLY SET FORTH IN OUR 60-DAY MONEY-BACK GUARANTEE, THIS SITE, ALL CONTENT, AND ALL SUPPLEMENT PRODUCTS OBTAINED HEREIN ARE DELIVERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, YU SLEEP USA DISCLAIMS ALL WARRANTIES, STATUTORY, EXPRESS, OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
WARRANTIES THAT THE SITE WILL FUNCTION UNINTERRUPTED, BUG-FREE, ERROR-FREE, OR FREE OF COMPUTER VIRUSES;
WARRANTIES CONCERNING THE ACCURACY, RELIABILITY, CURRENTNESS, OR COMPLETENESS OF CONTENT PROVIDED; AND
WARRANTIES THAT THE USE OF OUR FORMULATION WILL ACHIEVE SPECIFIC THERAPEUTIC, PSYCHOLOGICAL, OR SLEEP OUTCOMES FOR YOU.

12. Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL YU SLEEP USA, ITS PARENT ENTERPRISES, SUBSIDIARIES, OFFICERS, DIRECTORS, SCIENTIFIC RESEARCHERS, EMPLOYEES, AFFILIATES, LOGISTICAL CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, MEDICAL EXPENSES, OR INTANGIBLE LOSSES) ARISING OUT OF OR IN CONNECTION WITH:

YOUR ACCESS TO, INABILITY TO ACCESS, OR RELIANCE UPON THIS SITE;
THE CONSUMPTION, USE, OR ALLEGED MISUSE OF YU SLEEP DIETARY SUPPLEMENT PRODUCTS;
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR TRANSACTION DATA; OR
STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, IN NO EVENT SHALL THE AGGREGATE FINANCIAL LIABILITY OF YU SLEEP USA EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC BOTTLE ORDER GIVING RISE TO THE CLAIM OVER THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE.

13. Indemnification Obligations

You agree to defend, indemnify, and hold harmless Yu Sleep USA, its parent entities, affiliates, shareholders, directors, officers, agents, contractors, licensors, and employees from and against any claims, causes of action, liabilities, losses, damages, judgments, fines, costs, and expenses (including reasonable attorneys' fees and litigation expenses) arising out of or resulting from:

Your violation of any provision of this Agreement or any applicable laws;
Your intentional misconduct, negligence, or unlawful misuse of the Site or products;
Your infringement of any proprietary intellectual property, privacy, or trademark rights of any third party; or
Any material or communication submitted by you through our web forms or digital channels.

14. Dispute Resolution & Binding Arbitration

MANDATORY ARBITRATION & CLASS ACTION WAIVER: PLEASE REVIEW THIS SECTION METICULOUSLY. IT RADICALLY AFFECTS YOUR LEGAL RECOURSE, MANDATING ARBITRATION FOR DISPUTES AND ELIMINATING YOUR PRIVILEGE TO PURSUE CLAIMS IN COURT BEFORE A JURY OR PARTICIPATE IN A CLASS ACTION LAWSUIT.

Informal Negotiation First: Before initiating formal dispute proceedings, you and Yu Sleep agree to attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to this Agreement or our products informally for thirty (30) days by delivering a detailed written notice of grievance to support@en-yusleep.org.

Binding Arbitration: If the grievance cannot be resolved through informal conferences within thirty (30) days, any unresolved legal controversy shall be settled exclusively through final and binding confidential arbitration administered by the American Arbitration Association (AAA) pursuant to its Commercial Arbitration Rules and Consumer Arbitration Standards.

CLASS ACTION WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND YU SLEEP MUTUALLY AGREE THAT ALL PROCEEDINGS WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR YU SLEEP SHALL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY.

15. Governing Law, Severability & Contact

Governing Law: This Agreement, and any disputes directly or tangentially related to your transactions with Yu Sleep, shall be governed by, construed, and enforced in accordance with the substantive internal laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Severability: If any provision, clause, or covenant of this Agreement is held to be invalid, void, or unenforceable by an arbitrator or court of competent jurisdiction, that specific term shall be excised, and the remaining provisions shall continue in full force and legal efficacy.

Entire Agreement: These Terms and Conditions, taken in conjunction with our published Privacy Policy and return guidelines, constitute the entire, integrated understanding between you and Yu Sleep USA regarding site access and merchandise transactions, superseding all prior oral or written negotiations.

Official Legal & Compliance Inquiries

If you have inquiries, formal notices, or interpretations concerning these Terms, please reach out to our legal department:

Company: Yu Sleep USA (Yu Sleep Labs)
Corporate Portal: https://en-yusleep.org/
Legal Email: support@en-yusleep.org
Operating Hours: Monday through Friday, 9:00 AM – 5:00 PM EST
Physical Warehouse / RMA Hub: Yu Sleep Logistics USA, Distribution Dock Center, USA